If you’re looking for a medical billing firm specifically serving the behavioral health treatment community, you’ve come to the right place. At Coast to Coast Medical Solutions, we develop relationships with our clients – nobody’s just a number here.
Find out more about our passionate and personable executive-level team at Coast to Coast:
What makes Coast to Coast’s top exec so unique? Ann Stortz approaches medical billing from the perspective of someone who can easily see both sides of the equation: an insurance company’s claim-based perspective as well as a billing company’s customer-centric focus. Everyone benefits from this wellspring of industry-specific knowledge.
After many years working for insurance companies on claims and coverage issues, Ann switched to billing, where she handled many different specialties, eventually discovering a real affinity for the behavioral health field. A lifelong proponent of relationship-driven dealings, she felt a kinship with the industry she now serves. It’s one in which fair and ethical dealings matter; and one where a customized approach can make all the difference.
In 2011, she founded Coast to Coast Medical Solutions, a billing company focused on delivering boutique-style service and attention to its mental health, substance abuse, and eating-disorder-based treatment clients. The company works with clinicians, insurance carriers, managed care networking departments, and case management departments across the country – from coast to coast.
Prior to building Coast to Coast from the ground up, Ann managed billing department processes such as the verification of benefits, billing, and collections, as well as pricing and managed care contracting.
And let’s not forget her start at Mutual of Omaha, where she began her career in the claims department, gaining valuable insight into the insurance side of this business. She participated in claims processing, auditing, underwriting, as well as utilization reviews. In 2006, she was responsible for remotely launching, and subsequently managing the billing operations for an eating disorder facility located across the country from her home in Florida. She has worked in the behavioral health field ever since.
Ann oversees all Coast to Coast operations on a daily basis, and is blessed to have an enormously talented staff throughout the company who handle the day-to-day details.
She is active in the recovery community in the West Palm Beach area. Ann serves on the board of directors of Lambda North, a 12-step clubhouse that provides a safe space for recovering alcoholics and addicts within the LGBTQ community.
Doreen Casanave joined Coast to Coast Medical Solutions in 2012.
As its Chief Operating Officer, Doreen is always on the lookout for a way to improve business processes and ensure client satisfaction.
She works closely with each of the behavioral health treatment facilities Coast to Coast serves, and liaisons with company founder Ann Stortz and Managing Director Jeanne McTernan to personally confirm that the superior services Coast to Coast is known for are delivered in every single case.
Prior to joining Coast to Coast, Doreen was a licensed practical nurse (LP) for more than 30 years. She has worked in the areas of psychiatric care, geriatrics, neurology, adolescent behavioral health, community health, and school-based nursing.
Hired initially as a Utilization Review Specialist at Coast to Coast, Doreen was soon promoted to Director of Utilization Review. Using her in-depth medical knowledge and experience, she installed a top-quality clinical team, who continue to be devoted to executing the standards developed by Doreen.
Jeanne McTernan brings a singular perspective and wide range of skills to her role as Managing Director at Coast to Coast Medical Solutions. She has a history of successfully applying her teaching and therapeutic skills with clinical reasoning and critical thinking to meet the challenges of today’s healthcare industry. Presently Jeanne oversees and manages all departments at Coast to Coast.
As an Occupational Therapist, Jeanne has treated adults and children with all manner of physical and psychological disorders. She has practiced within all treatment settings: inpatient, outpatient, rehabilitation, hospitals, schools, and mental health facilities. Jeanne has provided clinical supervision to students and education to peers, patients, and families.
Having treated medically complex patients for decades, Jeanne is skillful in chart reviews and coordinating care with multidisciplinary teams. She is knowledgeable in the criteria set forth by the Diagnostic and Statistical Manual of Mental Disorders (DSM) and American Society of Addiction Medicine (ASAM) and has been involved with the accreditation processes of the Commission on Accreditation of Rehabilitation Facilities (CARF) and the Joint Commission.
Jeanne holds a Bachelor of Science in education from Northeastern University, and a Master of Arts from Tufts University, specializing in occupational therapy. Her thesis, “Screening for Alcohol Abuse: Patients Who Present with Physical Injuries or Medical Conditions” can be found at Tufts University Library and at the National Occupational Therapy Association in Maryland.
A big believer in helping those in need, Jeanne has a long history of volunteering her time and leadership for organizations providing critical community services such as GED tutoring for adults, homeless shelter services, LGBTQ outreach, and alcohol and drug abuse treatment.
Beth Wheeler-Delgado has worked in business operations and human resources for the past 35 years. She has been successful in both startup and turnaround management roles and has received multiple awards recognizing her outstanding results in sales and personnel development. Beth prides herself on retaining exceptional people and guiding, training and developing managers to exceed their own expectations.
She began her career with Coast to Coast Medical Solutions in 2015.
As Director of Operations, Beth oversees human resources, finance, invoicing and payroll. Beth works closely with the Coast to Coast executive team to forecast business trends and develop new strategies to tackle the complexities of the medical billing industry.
Beth has been instrumental in recruiting quality members to the Coast to Coast team and maintaining the mission of Coast to Coast. She works tirelessly at promoting a safe and productive environment for the wide diversity of all Coast to Coast employees.
Ginger has been an integral member of the Coast to Coast Medical Solutions team for as long as anyone can remember. While her designated human is (technically) CEO Ann Stortz, the entire office family has officially called dibs on this cuddly cutie-pie.
As Chief Treat Officer, she maintains careful watch of possible edible treats in the vicinity. Not much will derail her from her mission, once she’s sniffed out a trail of goodies. And lest you think she’s all work and no play, Ginger is the ultimate team player. As if she were born to do it, she selflessly provides unconditional love – and doggy kisses! – to her work family at every opportunity throughout the day. This fortifies our staff and allows them to focus on what they do best: serving Coast to Coast’s many clients across the nation.
In her spare time, Ginger enjoys playing fetch and curling up somewhere comfy for a quick doggy nap. Who’s a good girl, you ask? That would be CTO Ginger.
We welcome the opportunity to talk to you about your business needs. Call Coast to Coast Medical Solutions today at (561) 855-2728.